Aftercare & Cancellation

At Aaya Couture, we understand that sometimes customers may wish to repair or modify products due to misuse. We are committed to ensuring your satisfaction and offer the following reform policy:

Customer Responsibility: If you wish to repair or modify a product due to misuse, we are here to assist you. However, please note that the customer will be responsible for covering the shipping fees associated with the reform.

Timely Service: We prioritize efficient service for our valued customers. The necessary work for reform will be completed within 30 working days from the date of request.

Our aim is to ensure that your Aaya Couture products continue to bring you joy and satisfaction for years to come. If you have any questions or require assistance with a reform request, please don't hesitate to reach out to our customer service team.

 

At Aaya Couture, we understand that circumstances may change, and sometimes you may need to cancel an order. We offer a cancellation window of 24 hours from the time the order is placed.

Please note that our team begins the meticulous process of handcrafting your elegant Abaya’s shortly after the order is received. Therefore, it's important to notify us of any cancellation requests within this 24-hour timeframe.

To cancel your order, simply contact our customer service team, and we will promptly assist you in processing the cancellation.

We appreciate your understanding and cooperation in adhering to our cancellation policy. If you have any questions or require further assistance, please don't hesitate to reach out to us.

 

Thank you for choosing Aaya Couture. We are committed to providing you with exceptional products and service at every step of your shopping journey. Any further information please contact us